Envelope Press Terms of Service

Agreement to These Terms

These Terms of Service ("Terms") govern your use of Envelope Press — the radius lead finder, the envelope and postcard printing tools, and the fulfillment service that prints and mails your campaign for you. Envelope Press is operated by The Stamp Vault ("we", "us", "our"), an independent retailer of United States postage. We are not affiliated with, authorized by, or endorsed by the United States Postal Service. By searching for leads, buying search credits, placing a fulfillment order, or otherwise using Envelope Press, you agree to these Terms. If you do not agree, please do not use Envelope Press.

Please read “Binding Arbitration and Class Action Waiver” below carefully. It requires most disputes between us to be resolved by individual arbitration rather than in court, and it gives up your right to a jury trial and to take part in a class action. You may opt out of it within 30 days of first accepting these Terms, and opting out costs you nothing — see that section for how.

Eligibility and Your Account

You must be at least 13 years old to use Envelope Press, and old enough to form a binding contract to place an order. You are responsible for the accuracy of the information on your account and for everything done through it:

• Keep your sign-in credentials confidential; you are responsible for activity under your account
• Give us an email address you check — order, dispatch and support notices go there
• One account per person or business; do not create additional accounts to obtain free searches, promotional pricing or other one-per-customer benefits more than once
• Tell us promptly at the support address below if you believe your account has been used without your permission

We may suspend or close an account that is used in breach of these Terms, and we may cancel and refund any fulfillment order associated with it.

What Envelope Press Is

Envelope Press does two separate things, and they work differently:

• The lead finder searches for mailable addresses within a radius of a ZIP code you choose, and lets you filter, edit, import and export that list, add your logo and return address, and print branded envelopes or postcards yourself
• The fulfillment service is a paid order in which we print, stuff, address, stamp and hand your campaign to the United States Postal Service on your behalf
• Addresses returned by the lead finder come from open map data and are provided as-is; residential entries are addressed to “Current Resident” and we never look up occupant names
• Leads are addressed by type: a residential lead as “Current Resident”, a business lead as “Current Business Owner”, or by the business name where the map data provides one
• Nothing in Envelope Press is legal, tax or marketing advice

Search Credits and the Free Monthly Search

Access to the lead finder is free to start and prepaid after that. These are the terms that govern it; how refunds work is set out in the Envelope Press Refund & Service Policy:

• Every account gets 1 free radius search per calendar month. It is a courtesy rather than a purchase: it resets each calendar month, and it is not refundable or transferable
• After that, each radius search spends one prepaid search credit. Every feature — custom branding, saved presets, any radius up to the cap — is available whether you are spending a free search or a credit
• Credits are delivered to your balance the moment your payment succeeds. They are non-refundable once purchased, never expire, have no cash value, and cannot be transferred between accounts
• If a search fails because of a fault on our side and a credit was taken, tell us and we will restore it. A double charge, or a charge that delivered no credits, is a billing error we will correct
• A single search covers a radius of up to 8 miles. We enforce that limit on our servers, and we may apply rate limits or other reasonable technical limits to keep the tool available to everyone
• Unused credits stay on your account for as long as the account exists. If you ask us to delete your account, any remaining balance goes with it
• If we close your account because it was used in breach of these Terms, any unused credit balance is forfeited. Credits are non-refundable and have no cash value

Your Materials and Mailing Lists

When you upload a logo, an insert or any other material, or when you select addresses to print or mail, you are responsible for what you send and to whom:

• You keep ownership of your materials. You grant us only the licence we need to store, print, reproduce and mail them in order to carry out your order
• You confirm that you hold the rights to everything you upload, including logos, images, text and any third-party content in your insert
• You are responsible for the lawfulness of what you mail and for having a proper basis to mail the recipients you choose, including under any marketing, privacy and consumer-protection rules that apply to you
• Mail must comply with United States Postal Service rules and with applicable law
• We may refuse or stop an order whose content appears to be unlawful, fraudulent, deceptive, hateful, harassing, sexually explicit, or intended to impersonate another person or business — including mail designed to look like an official government or bank notice
• Lead results are for your own mailings. Do not resell, redistribute or publish them, and do not scrape, automate against, or otherwise extract data from the tool beyond ordinary use

If we refuse an order on these grounds we will tell you and refund what you paid for the refused work.

Fulfillment Orders

A fulfillment order is a contract to produce and mail a specific campaign. What you are paying for is the correct production and mailing of your pieces:

• The envelope or postcard stock, the paper, and the printing of your logo and insert
• Stuffing and addressing each piece to the recipients you selected or supplied
• The postage, and handing the finished mail to the United States Postal Service
• Prices are per piece and are shown before you pay. The price you are shown at checkout is the price we charge; payment is taken in full when the order is placed
• Once an order is in production it cannot be changed. Tell us as early as possible if something is wrong and we will do what we still can

You are not buying a delivery outcome or a response rate. See “What We Cannot Guarantee” below and the Envelope Press Refund & Service Policy.

Timeframes

We will make reasonable efforts to complete your order within the timeframe communicated to you. If we are unable to do so, we will contact you and work with you toward a resolution, which may include an extended timeframe, a partial or full refund, or continuing with the order, at our discretion. We are not liable for delays or issues caused by factors outside our reasonable control, including but not limited to incorrect or incomplete address data, third-party postal or delivery issues, and circumstances beyond our operations.

When the Mistake Is Ours

If we get your order wrong — printing the wrong file, using the wrong address, printing your materials incorrectly, or taking payment for an order we never actually mailed — we fix it at our cost:

• We reprint the affected pieces and remail them to the correct address, at no charge to you — new stock, new printing and new postage included
• Where a reprint is no longer useful, we refund what you paid for the affected pieces instead, and you can tell us which you would prefer
• If only part of a run was affected, the remedy applies to that part
• Please tell us within 30 days of the mail date so we can still trace the run

The reprint-and-remail remedy, or a refund of the affected pieces where a reprint cannot help, is the full extent of our responsibility for a production error. The Envelope Press Refund & Service Policy sets this out in full and forms part of these Terms.

Acceptable Use

You agree not to use Envelope Press to:

• Break the law, infringe anyone's rights, or help anyone else do either
• Represent yourself as affiliated with us or with the United States Postal Service
• Interfere with, overload, probe or attempt to gain unauthorized access to the tool, our accounts, or other users' data
• Use bots, scrapers or automated tools against the tool, or circumvent credit limits, free-search limits, radius limits, promotional limits or rate limits
• Reverse engineer or copy the tool, or use it to build a competing product
• Upload anything containing malware, or any content you do not have the right to use

Intellectual Property

Envelope Press, including its design, text, graphics, logos and software, belongs to us or our licensors and is protected by intellectual property law. The Envelope Press and The Stamp Vault names and logos are ours. Nothing in these Terms transfers any of that to you, beyond the right to use Envelope Press as intended. Your own logos, inserts and mailing lists remain yours, as set out above.

What We Cannot Guarantee

We stand behind the work: we will put right what we get wrong, as described above. Beyond that, and to the extent the law allows:

• Envelope Press is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement
• We do not warrant that the tool will be uninterrupted, timely or error-free, or that data shown by the lead finder is complete, current or accurate
• We do not control the United States Postal Service. Delivery times, delivery itself, and tracking scan accuracy are outside our control and are not guaranteed
• We make no guarantee about the results of any mailing — including deliverability, whether recipients still live or trade at an address, response rates, or any commercial outcome

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. You may have rights under consumer protection law that these Terms do not affect.

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost data, even if we were told such damages were possible
• For a fulfillment order, our total liability arising out of or relating to that order is limited to the amount you paid us for it
• Questions involving searches, search credits or the free monthly search are handled case by case at our discretion, taking into account factors such as account history and the nature of the claim. There is no automatic liability floor for free use of the tool
• We are not liable for delays or issues caused by factors outside our reasonable control, including but not limited to incorrect or incomplete address data, third-party postal or delivery issues, and circumstances beyond our operations
• These limits apply whatever the legal theory — contract, warranty, negligence, strict liability or otherwise — and survive termination of these Terms

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above may not apply to you in full. Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

Indemnification

You agree to indemnify and hold harmless The Stamp Vault and its owners, employees and contractors from any claim, loss, liability, or reasonable legal cost arising out of materials you upload, mail you send through the fulfillment service, your breach of these Terms, or your misuse of Envelope Press. We will tell you promptly of any such claim and will not settle it in a way that imposes an obligation on you without your consent.

Resolving Disputes: Talk to Us First

Almost everything is quicker to fix by email than by lawyers, and this step is required before either of us starts a formal proceeding:

• Write to us at the support address below with a description of the problem, what you would like us to do, and the email address on your account. We will work with you in good faith for at least 30 days to resolve it
• We will do the same before bringing any claim against you
• These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to the arbitration section below
• For any dispute not resolved in arbitration — including a small claims matter, a request to stop infringement of intellectual property, or a proceeding to enforce an arbitration award — the exclusive venue is the state or federal courts located in Los Angeles County, California, and you and we each consent to personal jurisdiction there
• Any claim must be brought within one year after it arises, to the extent the law allows that limit

Sending that notice, and giving the 30 days, is a precondition to starting an arbitration or a lawsuit. It exists so that a problem we can simply fix gets fixed.

Binding Arbitration and Class Action Waiver

If we cannot resolve a dispute informally, you and we agree that it will be settled by binding individual arbitration rather than in court. This section is governed by the Federal Arbitration Act:

• What it covers — any dispute, claim or controversy arising out of or relating to these Terms or Envelope Press, including claims that arose before you accepted these Terms and claims that arise after your account ends
• Who decides it — a single arbitrator administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are published at adr.org. The arbitrator's award may be entered as a judgment in any court with jurisdiction
• How it is run — by written submission, telephone or video wherever the AAA rules allow. If an in-person hearing is needed, it takes place in Los Angeles County, California, or anywhere else you and we agree
• Who pays — filing and arbitrator fees are allocated under the AAA Consumer Arbitration Rules. Where those rules would have you pay a filing fee greater than the cost of filing the same claim in court, we will pay the difference
• No class or representative actions — you and we may each bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general or other representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding
• No jury — you and we each give up the right to a trial by jury
• Remedies — the arbitrator may award the same individual relief a court could, but only in favour of the individual party seeking relief and only so far as needed to provide that relief
• Exceptions — either of us may bring an individual claim in small claims court where it qualifies, and either of us may ask a court for an injunction to stop infringement or misuse of intellectual property. Nothing here stops you reporting a matter to a government agency
• Opting out — you can decline arbitration entirely. Email us within 30 days of first accepting these Terms saying that you opt out, with your name and the email address on your account. That is all it takes; there is no form and no cost. Opting out changes nothing else in these Terms, and we will not refuse you service or treat you differently for it
• If part of this fails — if the class action waiver is held unenforceable as to a particular claim, that claim alone is severed and proceeds in court, and the rest of this section still governs everything else. If this whole section is held unenforceable, disputes go to the courts named above
• Changes — if we change this section, the change does not apply to any dispute we already had notice of, and you may reject the change by writing to us within 30 days of it taking effect
• This section survives the closing of your account and the end of these Terms

Changes, Termination and General Terms

The practical housekeeping:

• We may update these Terms. When we make material changes we will revise the effective date below and, where appropriate, notify you by email or in the tool. Changes do not apply retroactively to orders already placed
• Continued use of Envelope Press after a change takes effect means you accept the updated Terms
• You may stop using Envelope Press at any time. We may suspend or end access for breach of these Terms; where we close an account for breach, any unused credit balance is forfeited
• If any provision is held unenforceable, the rest stays in force and that provision is limited to the minimum extent necessary
• Our failure to enforce a provision is not a waiver of it
• These Terms, together with the Envelope Press Privacy Policy and the Envelope Press Refund & Service Policy, are the entire agreement between us on their subject matter
• You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition or sale of assets